Diagnostics

Our Diagnostics tool makes it simple to troubleshoot connectivity issues with just a click. It's user-friendly and accessible for every SIM in your account. When you click the button, our system automatically evaluates the following parameters:

1. SIM Provisioning: We verify whether the SIM is enabled, on the correct plan, if throttling or theft protection is activated, and ensure there are no enforced data caps.

2. Network: We assess if there are any known network issues in the area, check for problems with the SIM profile, and determine if the device has recently opened a data session or attempted registration.

3. Hardware: We examine your hardware specifications to confirm that they support the bands and frequencies used by local carriers.

Please refer to the tutorial below to discover how simple it is to use the Diagnostics tool:

This should always be the first step in troubleshooting any connectivity issues with your SIMs. Of course, if additional support is required, don't hesitate to reach out to us.