Balance

To use Simbase SIM cards, you need to have funds in your account. The good news is that you can add funds to your account quickly and even set up automatic top-ups.

Simbase offers three ways to top up your account:

1. One-time Balance Recharge

2. Auto Recharge

3. Recharge by invoice

One-time balance recharge

Recharge anytime you want with a one-time recharge option.

1. Go to your Simbase dashboard.

2. Select 'Billing' on the left side of the dashboard.

3. Under 'Account Balance', select 'Add Balance'.

4. Enter your billing details.

5. Click 'Continue'

6. Enter the amount you wish to top-up and select the payment method.

7. Click 'Proceed To Payment'

8. Enter payment details

9. Click 'Pay'.

Auto Recharge

This feature automatically adds funds to your account whenever the balance falls below an amount you specify. No need to worry about managing your balance - everything can be done automatically.

To enable Auto Recharge you first need to add a valid payment method:

1. Go to your Simbase dashboard.

2. Select 'Billing' on the left side of the dashboard.

3. At the bottom of the dashboard, click 'Add Payment Method'.

4. Enter your credit card information and click 'Save Card'.

Now that you have added a payment method, you can set up Auto Recharge feature.

1. Go to your Simbase dashboard.

2. Select 'Billing' on the left side of the dashboard.

3. Under 'Auto Recharge' click 'Enable'.

4. Set the maximum amount you wish to have after the top up.

5. Set the minimum amount left in your balance that will trigger the Auto Top -up

6. Click 'Enable Auto Recharge'.

That’s it! Once the balance falls below the minimum threshold, your credit card will be charged and the balance on the account will be updated

The auto top-up mechanism is based on the usage details provided by our network partners. Billing does not happen in real time. Please consult our support page on the billing process for more information.

Recharge by invoice

Recharge By Invoice

If you need an invoice first to add balance, you can recharge by invoice. We will send you an invoice based on the information you provide. Simbase tops up the account balance after the invoice has been paid and received.

This feature is available for amounts over 100 in any currency the platform provides. Because wire transfer costs, a 7.50 surcharge will automatically be added to the invoice.

Follow these steps to Recharge by Invoice:

1. Go to your Simbase dashboard.

2. Select 'Billing' on the left side of the dashboard.

3. Under 'Recharge By Invoice' click 'Recharge By Invoice'.

4. Fill out the information.

5. Click 'Request Invoice'

You can specify the following information on the invoice:

• Purchase Order (PO) number. A unique reference assigned to an invoice. This can be the PO number provided by your procurement department.

• Invoice reference. A unique reference for recognizing the invoice. This can provide additional clarity for your finance department.

• Department. A reference to specify a department that handles invoices.

• Payment terms. Allows you to add payment terms (in days) to your invoice (e.g NET30).

• Attention to. Allows specifying the the contact who the invoice should “attend to”.

• Invoice e-mail address. Email address to which the invoice should be sent.

• Amount. The amount that you wish to top-up your Simbase account with.