Throttling

Throttling is the process of limiting or reducing the bandwidth of a mobile connection. Throttling is typically used by our customers to restrict the monthly data usage of their SIM cards and ensure that the costs per SIM stay within certain limits.

Please note that we do not initiate any throttling on the bandwidth of your SIM cards. Any throttling that occurs is initiated by the customer or through business rules set by the customer. If you experience low latency or low bandwidth, please refer to our troubleshooting section for assistance.

Enable throttling

There are two ways to throttle the bandwidth of our SIM cards.

1. API. Via our API, you can set the maximum bandwidth of the data connection on a per SIM card level.

2. Support request: Customers with more than 100 SIM cards in their account can raise a support ticket and permanently throttle the bandwidth of their SIM cards regardless of the amount of data used by the SIM.

Disable throttling

There are two ways to disable throttling:

• API : Via our API, you can set a higher upper bandwidth limit of your SIM cards data connection, or set the limit to None.

• Support request : Customer who would like to disable throttling in bulk, can reach out to our support team.

Considerations

It is important to note that throttling can also have negative effects, such as reducing the performance of a network connection and making it difficult or impossible to use certain services or applications. It is important to carefully consider the potential benefits and drawbacks of throttling before implementing it on a SIM card.